There are several reasons why funds may be returned.
- An attempted withdrawal was made to a card/wallet that is not in your name.
- The verification process may not have been completed yet due to the absence of some docs. Please check whether you've passed the verification process successfully in the verification section of your account.
- You can make a withdrawal only via the same method that was used for deposits. Make sure you choose an appropriate withdrawal method.
- There may have been an error or typo in the data provided.